Frequently asked questions
Everything about ordering, paying, and joining as a cook shop.
Ordering food
How do I place an order?+
Browse restaurants, pick your dishes, and check out in under a minute. No account needed. Prefer chatting? Many shops also take orders straight on WhatsApp: tap the WhatsApp button on the shop's page and the menu comes to you.
How do I pay?+
You pay the shop directly. Cash on pickup or delivery, or however the shop normally accepts payment. Online card payments are coming soon.
How do I track my order?+
Use the tracking link you get after ordering, or visit My Orders with your order code and phone number. You'll see it move from received → preparing → ready.
Do you deliver?+
Each cook shop sets its own options. Most offer pickup (great for skipping the lunch line); many also deliver with their own riders and set their own delivery fee and minimum.
Are the prices final?+
Yes. Menu prices already include GCT. What you see is what you pay, plus the shop’s delivery fee if you choose delivery.
For cook shops & restaurants
What does it cost to join?+
Early adopters get their first 3 months free. Limited to 250 spots, offer ends August 31, 2026. After that, simple paid plans. Claim a spot →
What do I need to get started?+
A WhatsApp number and your menu. That’s it. Dish photos help you sell more. You can upload them right from your dashboard.
How do orders reach me?+
Orders land in your kitchen dashboard in real time, and WhatsApp orders are taken by your own automated assistant that knows your menu, so you stop losing orders to missed calls.
Do you take a cut of my sales or hold my money?+
No. Customers pay you directly, exactly as they do today. We handle order-taking and customer service, not your payments.
Can I change my menu during the day?+
Yes. 86 a dish with one toggle, schedule breakfast/lunch/dinner menus that switch automatically, and your WhatsApp menu stays in step.
Support
Something went wrong with my order. Who do I talk to?+
The shop is your fastest route since they prepare and deliver your food. Message them on WhatsApp from your order page. Platform issue? Email us and we’ll jump in.
How do I reach the I ❤️ Cook Food team?+
Email info@ilovecookfood.com or visit our contact page.
Still curious? Contact us. We actually reply.