Privacy Policy

Last updated: January 31, 2026

1. Introduction

Welcome to I ❤️ Cook Food ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and delivery address
• Account Information: Username, password, and account preferences
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Order Information: Order history, dietary preferences, and special requests
• Communication Data: Messages sent through our platform, including WhatsApp communications

2.2 Automatically Collected Information

• Device information (type, operating system, unique identifiers)
• IP address and location data
• Browser type and settings
• Usage patterns and preferences

3. How We Use Your Information

We use your personal information to:

• Process and fulfill your food orders
• Facilitate communication between you and restaurants
• Send order confirmations and updates via WhatsApp or SMS
• Process payments securely
• Improve our platform and services
• Provide customer support
• Send promotional communications (with your consent)
• Comply with legal obligations

4. WhatsApp Integration

Our platform integrates with WhatsApp Business API to facilitate order communications. When you interact with restaurants via WhatsApp:

• Your phone number is shared with the restaurant for order-related communications
• Message content is processed to understand and fulfill your orders
• Conversations may be stored for quality assurance and dispute resolution

5. Information Sharing

We may share your information with:

• Restaurant Partners: To fulfill your orders
• Delivery Partners: To deliver your orders
• Payment Processors: To process transactions securely
• Service Providers: Who assist in operating our platform
• Legal Authorities: When required by law

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption, secure servers, and access controls.

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Withdraw consent for marketing communications
• Export your data

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Order data is typically retained for 7 years for tax and legal purposes.

9. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage, and personalize content. You can manage cookie preferences through your browser settings.

10. Children's Privacy

Our services are not intended for users under 16 years of age. We do not knowingly collect information from children.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our platform.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

• Email: privacy@ilovecookfood.com
• Address: Kingston, Jamaica